As your healthcare provider, we are doing everything we can to ensure the safety of our patients, staff and our community during the novel Coronavirus pandemic (COVID-19). We are working intensely to stay informed and updated with the requirements and guidelines set forth by the CDC.
Lang Family Medicine is still operating and will continue to take care of you and your family’s healthcare needs as we always have. But as you may already know, we are a small family practice and all of our staff plays a very important role at our clinic. Each of them is working hard to ensure that your questions and concerns, not only about your general health, but especially regarding the COVID-19 virus are answered promptly so that we meet you at your point of need.
Because Lang Family Medicine prefers to answer each phone call personally, you can imagine the number of calls coming into our clinic that are being answered by one of our staff members, during regular office hours. We want to be able to take care of everyone’s healthcare needs as well as concerns of the COVID-19 virus as quickly and efficiently as possible. Below are a few things you need to know before calling our office.
Our current protocol involves several moving pieces, but the first one you are likely to experience is a series of questions regarding your recent symptoms, travel, and contacts. All patients will be asked to answer this questionnaire and may be asked to change how they currently receive certain services we provide. Anyone with personal questions related to COVID-19 may have a remote phone consult scheduled with Dr. Lang to discuss specific information. From that remote consult, decisions can made about how to proceed with further workup and/or treatment.
If you are sick with fever, aches, cough, shortness of breath, fatigue, sore throat, or other cold-related symptoms, PLEASE CALL OUR OFFICE FOR INSTRUCTIONS.
If Dr. Lang advises you to come to our office at some point, you will likely be asked again to complete a risk assessment questionnaire over the phone. Please understand that if you have to do this more than once, it is only because we are being very deliberative in the precautions we are taking for your safety, and our own.
After you enter our clinic, you will be asked to wear a mask, and you’ll be provided with gloves.
Our front desk coordinator will sign you in.
Wall-mounted hand-sanitizer dispensers are available to you in the lobby as well as various other areas in the clinic, and we encourage you to use them.
We will make every effort to take care of your needs the same day you call. Please realize with the added phone calls coming in, it may take a little longer to get back with you, but we will.
In an effort to minimize clinic traffic, we are offering more phone visits. We are asking all patients that need injections or labs drawn to call in ahead of time for triage and scheduling.
We will begin mailing all supplements and/or allergy immunotherapy products to you unless you are already in the clinic for other reasons.